Refund policy

Our return policy lasts for 7 days. If 7 days have gone by from the day of your purchase delivery, unfortunately we can’t offer you a refund.

Exchanges for size issues will be accepted within 15 days of your purchase for a $45.00 exchange fee for restocking and sending you the new size in exchange after receiving the ring back at 650 South Hill St suite A-27B Los Angeles Ca 90014. We do not provide return labels, the cost of the shipping would be handled by the buyer.

All returns have a $45.00 restocking fee per item if more than one ordered.

To be eligible for a return, your item must be unused and in the same condition that you received it and have no engraving. It must also be in the original packaging.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@zolarajewelry.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@zolarajewelry.com and send your item to: 640 South Hill street suite A-27B Los Angeles California US 90014

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

 640 South Hill street suite A-27B Los Angeles California US 90014

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lifetime Warranty

If for any reason your jewelry has any issues we will repair it for a fee depending on the damage of the item after it is assessed by our professional jewelry team.
 
Canceled Orders

All canceled orders have a $45.00 cancellation fee once we start to get to work on your ring after the order has been made unless done immediately within the first 30 minutes of your order.