Terms of service

Last Updated: May 2026

Welcome to Zolara Jewelry (“Zolara,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services available through ZolaraJewelry.com.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Eligibility & Website Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products & Jewelry Information

Zolara Jewelry specializes in fine jewelry including gold jewelry, diamond jewelry, gemstone jewelry, custom jewelry, and made-to-order pieces.

All product descriptions, pricing, specifications, and availability are subject to change without notice.

We attempt to display all products as accurately as possible; however:

Colors may vary depending on device screens and lighting
Stone appearance may differ slightly in person
Hand-finished jewelry may contain minor variations

Weights, dimensions, stone sizes, and carat totals are approximate unless otherwise specified.

3. Product Photography & Digital Renderings

Some images, videos, renderings, lifestyle photos, and marketing content on our website may include enhanced lighting, enlarged views, computer-generated imagery (CGI), or AI-assisted visualizations intended to better display product details.

Actual products may vary slightly in appearance, scale, color tone, or finish.

4. Natural & Lab-Grown Stones

Products may include:

Natural diamonds
Lab-grown diamonds
Moissanite
Gemstones
Simulated stones

Stone type and specifications will be listed within each product description when applicable.

Natural stones may contain inclusions, color variations, or characteristics unique to the material.

5. Pricing & Payments

All prices are displayed in USD unless otherwise stated.

We reserve the right to:

Modify pricing at any time
Correct pricing errors
Cancel incorrectly priced orders

Payments are securely processed through authorized third-party payment processors.

We do not store full payment details on our servers.

6. Fraud Prevention

We reserve the right to refuse, hold, limit, or cancel any order suspected of:

Fraudulent activity
Unauthorized transactions
Reseller abuse
Chargeback abuse
Suspicious purchasing behavior

Additional identity verification may be required before shipment.

Fraudulent chargebacks may result in:

Order cancellation
Account restrictions
Legal action
Reporting to fraud prevention agencies

7. Custom & Personalized Orders

Custom-made, engraved, resized, altered, or personalized jewelry items are considered final sale.

Once production begins, custom orders cannot be canceled, refunded, or exchanged.

Customers are responsible for reviewing and approving all custom design details before production.

8. Ring Sizing & Resizing

Customers are responsible for selecting the correct ring size before placing an order.

Certain items, including eternity bands or fully customized pieces, may not be resizable.

Resize eligibility is determined solely by Zolara Jewelry.

Additional resizing fees may apply.

9. Shipping & Delivery

Processing and shipping times vary based on product type, availability, and customization requirements.

Estimated delivery dates are not guaranteed.

Zolara Jewelry is not responsible for delays caused by:

Shipping carriers
Weather
Customs processing
Incorrect customer information
Circumstances beyond our control

Ownership and risk transfer to the customer once the shipment is marked delivered by the carrier.

10. Lost, Stolen, or Delayed Packages

Zolara Jewelry is not responsible for packages that are:

Lost after delivery confirmation
Stolen
Delayed in transit
Delivered to incorrect addresses provided by customers

Customers are responsible for providing secure delivery locations.

11. International Orders

International customers are responsible for:

Import duties
VAT taxes
Customs fees
Brokerage fees
Local regulations and restrictions

We are not responsible for customs delays or additional international charges.

12. Returns & Exchanges

Eligible non-custom items may qualify for return or exchange according to our Return Policy.

Returned items must be:

Unworn
Undamaged
In original packaging
Returned within the approved return period

We reserve the right to deny returns showing signs of wear, damage, or alteration.

Shipping costs are non-refundable unless the incorrect item was received.

13. Repairs & Warranty

We may offer repair services for eligible items.

Warranty coverage does not include:

Normal wear and tear
Bent rings
Broken chains
Impact damage
Water damage
Chemical exposure
Lost stones caused by misuse
Third-party modifications or repairs

Unauthorized alterations void applicable warranties.

14. Jewelry Care

Customers are responsible for properly caring for their jewelry.

Exposure to chemicals, lotions, perfumes, pools, saltwater, impact, or improper storage may damage jewelry over time.

15. Intellectual Property

All content on ZolaraJewelry.com, including:

Logos
Product images
Graphics
Videos
Text
Product designs
Branding

is the intellectual property of Zolara Jewelry and may not be copied, reproduced, distributed, or used without written permission.

16. User Content & Social Media

By tagging, mentioning, submitting, or sharing content featuring our products on social media, you grant Zolara Jewelry a non-exclusive, royalty-free license to repost and use such content for marketing purposes unless otherwise requested in writing.

17. SMS & Email Communications

By subscribing to our SMS or email marketing, you consent to receive:

Promotional offers
Product updates
Abandoned cart reminders
Order notifications
Marketing communications

Consent is not a condition of purchase.

You may unsubscribe at any time.

18. Limitation of Liability

To the fullest extent permitted by law, Zolara Jewelry shall not be liable for any:

Indirect damages
Incidental damages
Consequential damages
Punitive damages

arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased item.

19. Dispute Resolution & Arbitration

Any dispute arising from the use of this website or purchases made through Zolara Jewelry shall be resolved through binding arbitration in the State of California, unless otherwise required by law.

Customers waive the right to participate in class action lawsuits or class-wide arbitration.